Terms & Conditions

The purpose of this online service is for the application for new, replacement and renewal English National Concessionary Travel Scheme – ENCTS travel passes.

The age eligibility for an ENCTS Senior pass is the same as a woman's pensionable age for both men and women. Visit the GOV.UK State Pension website to find out when you will be eligible. You can also check your age eligibility by using the State Pension Calculator. Age of eligibility is gradually changing from 60 to 66.

If you are applying for an ENCTS Disabled pass you must upload and submit recent valid proof of your disability when prompted in the online service.

Only the proofs listed within the online service are considered as acceptable proof. Please contact publictransport@plymouth.gov.uk if you require any assistance with the submission of acceptable proofs.

Conditions of use of the pass can be found on the following page:


Plymouth Council is responsible for the administration of this national travel scheme within Plymouth. Your personal data will be used for management of your account and the Council’s management of the national travel scheme.

Please note that the Plymouth Council participates in a number of data matching exercises both nationally and locally. The data you have provided may be disclosed for the purposes of preventing and detecting fraudulent activity. You can find out more information about the processing in question by visiting: www.gov.uk/government/collections/national-fraud-initiative.

While every effort is made to ensure that all the information on this site is accurate and up to date, we ask that you note that this information is subject to change at short notice.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, Plymouth Council takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.